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Privacy Policy

Effective Date: 01/01/2024

RCreate ("we," "us," or "our") is committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our website (the "Site") and engage with our services.  

I. Information We Collect

We collect different types of information depending on whether you are a visitor to our Site or a client engaging our services.

A. Website Visitors:

When you visit our Site, we may collect the following information:

  • Information you provide directly: When you fill out a contact form, book a meeting, or subscribe to our newsletter/blog, we may collect your name, email address, phone number, company name, and any other information you choose to provide.
  • Technical Information: We may collect technical information such as your IP address, browser type, device information, operating system, referring website, pages viewed, and time spent on our Site. We may collect this information through cookies, web beacons, and analytics tools.

B. Clients:

When you engage our services, we may collect more sensitive and confidential data necessary for the services we provide. This may include:

  • Business Data: This could include financial information, customer data, operational data, and other information relevant to your business.
  • System Configurations: We may collect information about your IT infrastructure, software, hardware, network configurations, and security settings.
  • User Credentials: We may need access to user accounts and credentials to manage your IT systems.
  • Other Information: The specific data collected will be detailed in your individual service agreement.

II. How We Use Your Information

We use your information for the following purposes:

A. Website Visitors:

  • Responding to Inquiries: We use your contact information to respond to your questions and requests.
  • Scheduling Meetings: We use your information to schedule meetings and consultations.
  • Marketing Communications: If you subscribe to our newsletter/blog, we may send you marketing materials about our services. You can opt out of these communications at any time.
  • Improving our Site and Services: We use technical information to analyze website traffic, understand user behavior, and improve the functionality and design of our Site.

B. Clients:

  • Providing and Managing Services: We use client data solely for the purpose of providing and managing the IT services you have requested, maintaining system security, troubleshooting issues, and fulfilling our contractual obligations.
  • Communication: We may use your contact information to communicate with you about your services, updates, and important information related to your IT systems.

III. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We may share your information with trusted third-party service providers who assist us with website hosting, email marketing, analytics, IT support, and other services. We ensure that these providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights or the rights of others.  

We will never sell your personal information to third parties for marketing purposes.

IV. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:  

  • Data Encryption: We encrypt sensitive data both in transit and at rest.
  • Firewalls: We use firewalls to protect our systems from unauthorized access.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities.  

However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.

V. Your Choices

A. Website Visitors:

  • You can unsubscribe from our newsletters at any time by clicking the unsubscribe link in our emails.
  • You can manage your cookie preferences through your browser settings.

B. Clients:

  • You have the right to access, correct, or delete your personal information. Please contact us to manage your information.

VI. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

VII. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this Site and encourage you to review it periodically.

VIII. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

7 White Street, Windsor, VIC 3181

[email protected]

+61 434 922 969